Refunds

Who takes the payment

Payments for Gifsy Pro are processed by Dodo Payments, acting as merchant of record. They appear on your statement and they issue any refund, but you deal with us — email us and we will arrange it.

There is nothing to cancel

Pro is bought once. There is no recurring charge, no renewal date, and no subscription to cancel — so there is no way to be billed again by accident. If you see a second Gifsy charge on your statement, that is a mistake and we will refund it; see aman@metamemory.tech.

Your Pro access does not expire. To be straightforward about what “lifetime” means: it lasts for as long as Gifsy operates as a service. It is not a promise that the service will run forever — see Terms for what happens if we ever have to shut it down.

The 14-day refund

Within 14 days of your payment, we will refund it in full, no questions asked. Just email us. You do not need a reason, and “I tried it and it isn't for me” is a perfectly good one.

After the 14 days

There is no ongoing charge to stop, so this is only about the single payment you already made. Our normal approach:

• Something was broken. If Pro did not do what it says — the badge stayed on your embeds, 3D generation kept failing, the model would not run on your device — tell us. If we cannot fix it promptly, you get your money back regardless of how long ago you paid.
• You were charged twice. Duplicate or unrecognised charges are refunded, always.
• You changed your mind much later. Outside the 14 days, and where Pro has worked as described and you have been using it, we do not normally refund. Ask anyway — see below.

We would rather refund someone than have them feel stuck. If your situation is not on this list, ask.

What a refund does to your account

A refund ends Pro. Your account returns to Free, which means:

• 3D generation goes back to the Free allowance, and generations you have already used still count.
• Newly published scenes carry the “Made with Gifsy” badge again. Scenes you published while on Pro keep working and keep their existing badge state.
• The commercial licence ends. If you have used a scene commercially, that use is no longer covered from the date of the refund.
• 3D generation stops running fully on your device and uses our server again, within the Free allowance. See Privacy for what that involves.

Nothing you have already downloaded is taken away — your GIFs, stickers, PNGs and WebM files are yours.

The Free plan

Free costs nothing, always will, and never asks for a card. There is nothing to refund there. GIFs and stickers are unlimited on Free and do not need an account at all.

How to request a refund

Email aman@metamemory.tech from the address on your account, and say what happened. We aim to reply within two business days. Approved refunds are returned to your original payment method, and how quickly it appears is up to your bank — typically five to ten business days.

Contact

aman@metamemory.tech. See also our Terms and Privacy Policy.